Delivery & Shipping Policy

This Shipping Policy governs the delivery and logistics procedures followed by M/s Solfit Energy Private Limited (“Solfit” or “the Company”) for all product orders placed via its official website www.solfit.in, Company Offices, or authorized franchisee outlets.

1. Order Placement Options

A. Pickup from Office / Franchise Outlet

• Orders can be placed directly at any Solfit office or franchise outlet.
• Accepted payment modes: Cash, Demand Draft, Credit Card, Debit Card.
• Pickup Hours:
• Monday to Friday: 10:00 AM – 06:00 PM
• Saturday: 10:00 AM – 01:30 PM
• Sunday: Closed
• Please refer to the official website for updates.

B. Home Delivery Orders

• Orders can be placed through the website or company office / franchise outlet.
• Payment Options:
• At Office: Cash, Debit/Credit Card, Online Wallets
• Online Orders: Credit/Debit Card, Net Banking, RTGS/NEFT/IMPS, Wallets

2. Delivery Charges (Within India)

Delivery charges are calculated during checkout and added to the total payable amount.

3. Delivery Guidelines

• Orders are generally dispatched on the next business day.
• Orders placed after 2:30 PM on Saturdays are dispatched the following Monday.
• Estimated delivery time is 2 to 7 working days, depending on location.
• No deliveries on Sundays or national holidays.

4. Shipping Terms & Product Acceptance

• All shipments are dispatched in perfect condition.
• Customers must check the shipment at the time of delivery.
• Do not sign the delivery note if the package is damaged or incomplete.
• Hidden damages must be reported within 48 hours of receipt.
• Failure to report within 48 hours will be treated as final acceptance.

5. Serviceability

• Delivery addresses and pin codes are verified before payment.
• If a location is not serviceable, an alternate address may be requested.

6. Product Ownership & Risk

• Ownership transfers only after full payment and delivery.
• Risk of loss or damage passes to the customer upon delivery.
• Customers must ensure packaging is intact before acceptance.

7. Refusal of Delivery

• Refusal or failure to accept delivery may result in additional charges.
• Redelivery or refund will be handled as per the Refund Policy.

8. Governing Law & Dispute Resolution

Any disputes shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996. Jurisdiction shall lie exclusively with the District Courts of Jodhpur (Rajasthan, India).